Protein boxes
Returns and Guarantee
Effective
We do not take returns
Everything in a box is fresh, perishable meat. Once it leaves us we cannot restock it or resell it, so there is nothing to send back. That is how it works for anyone shipping food.
We do make it right
If something is wrong with your box, we fix it. Nothing gets shipped back.
Text us within 48 hours of delivery if:
- Anything arrived warm or damaged
- Something is missing, or we sent the wrong item
- The vacuum seal or packaging failed
Send a photo of the item and its label to (310) 743-3463. We will replace it on the next run, refund it, or credit it toward your next box. Your choice.
If something did not cook or eat the way it should have, tell us within 30 days and we will still take care of you.
Cold is normal. Warm is not.
Boxes travel cold, not frozen solid. Meat that arrives cold to the touch, at 40 degrees or below, arrived exactly as intended. Refrigerate it and use it within a few days, or put it straight in the freezer. If a box arrives warm, do not eat it. Take a photo and text us.
What we cannot cover
- A wrong or incomplete delivery address
- A box left outside after it was delivered successfully
- A refused delivery, since we cannot recover or resell it
- Anything reported after the windows above
Delivery timing
Boxes outside the local zone ship UPS 2nd Day Air. UPS sets the delivery commitment and backs it with their own service guarantee. We do not run the carrier network, so we do not promise a delivery date ourselves.
What we do promise: if your box arrives warm, damaged, or late enough that the meat is not safe, we replace it, refund it, or credit it. Photo and a text within 48 hours.
Changing or canceling an order
Boxes are cut to order on a weekly schedule. Cancel or change any time before 1:00 PM Pacific on Monday at no charge. After that the order is with our cutter and the meat is already committed.
Gifts
Refunds go back to the card that paid for the order, not to the recipient.
Questions
Text or call Gio at (310) 743-3463, or email [email protected].